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The showroom was clean and inviting. Kevin P has excellent customer service. Will definitely recommend!
I purchased my Equinox in 2014 and have only had maintenance and repair done at the dealership! Why? Because I can always count on outstanding service, fair pricing and expert mechanics! I am brand and dealership loyal because I am valued as a customer always!
The showroom and service area where very sharp and clean. The waiting area had a tv , coffee but no donuts. They kept you inform about your car.
Joe Santora, at the service desk, goes out of his way to make you feel welcome. He explains services in easy to understand terms and outlines problems with great clarity. He makes visits to Pat O'Brien for car service which I would otherwise equate with a colonoscopy into a real pleasure.
The facility was top notch, very clean and well staffed. My truck was serviced very quickly, I barely had time to finish my free coffee in the comfortable waiting room. Truck was returned toe washed and sparkling. Excellent service.
Your service department is always a good experience from getting a appointment to making sure you are comfortable in the waiting room. Have recommended you to many of my friends.
I had a somewhat larger order involving tires, a recall and wiper blades(smallest part of course). The service was finished in an acceptable time and the replacement wiper blades came with a complimentary RainX application (not sure if this is standard but it was appreciated). Overall I'm very happy with this service.
I am always greeted warmly and receive fast, courteous service. I appreciate the consideration when an issue arises, and options are given. I know my car and I are in good hands!
Always great service and always great attention to detail by mechanic. - wouldn't take our cars any place else. Always available to talk through issues, too.
Excellent service at this dealership. The people are great. Very friendly. I will go back again. The dealership is conveniently located just off the interstate.
I would like to say that I am very happy with this dealership! From sales to service they are number one in my book! Every time I walk into this dealership I am always greeted with a smile! I recently went in for an oil change and was assisted by someone right away! One service advisor that stands out is Brain! He always makes sure I am taken care of right away! From his friendly smile and talks about his dogs, he makes you feel like part of the family! I will always take my vehicles to them!
I had a great experience with Colin. Everyone was very friendly and easy to work with. We were there most of the day but it was an easy process.
The staff at Pat O'Brien is very knowledgeable about their product and they do not try and sell you anything that you do not want. There is no pressure to sell. They tell you what you need to know so that you can make the right choice. As my wife said, "I didn't feel like I got screwed" after buying our car.
I had a great experience with Jim Goodwin. The buying process was so easy and fast! Everyone was great to work with, nice and friendly!
I had a great sales rep Jim Goodwin. He is extremely helpful and we had great conversation. Spent all day helpimg me. I always go to Pat O'Brien's bc of the personal service
Hugh was quite helpful and provided us with honest feedback and recommendations after he asked us questions to assess our needs. Usually car dealers don’t do that. He was sincere. And we appreciated that. We test drove a few cars and we purchased the spark which based on ours needs and expenses was the right price. Hugh had to get the car from Medina -Rich sent him. Would have preferred a service person or Rich going - or have it delivered by Medina store. Hugh had to be gone for a log while and we didn’t think that was fair to send the salesperson. Just being honest. Loved Hugh. Respectful young man
Fast and easy under warranty service. The part needed was in stock and immediately took my car back to get the work underway. I will definitely continue to use this dealership.
Thank you jenna for an awesome experience and for making this an enjoyable purchase. I am a loyal chevy customer now i'm going to be a loyal Pat O'Brien customer.
I had some repairs to my car and the service rep made it a pleasant experience. She was knowledgeable and explained things to my understanding. She also managed to save me some money by using what was available in my warranty. Very professional and down to earth. She will be my go to at this dealership!
Smooth and efficient visit for an oil change and safety check. Waiting area was neat and clean and the coffee was hot and plentiful with creamer.
I have been to many different dealers for service on several of my cars and none compare to Pat O’Brien’s service. I am especially impressed by the professionalism and kindness of service rep, Melissa Burgess. She is a huge part of what makes this dealer great!
Pat O'Brien Chevrolet West are honest, outstanding and have amazing prices. The people who work there are great to. Thanks for having Medical Mutual insurance - I am showing customer appreciation by shopping with our customer!!! Medical Mutual has a customer appreciation program which means the Medical Mutual employees show how much they appreciate their customers by shopping at their place of business. THANK YOU!!!
Great selection and personalized service. Greeted with a smile and ended with a handshake. Felt comfortable and treated with respect during the purchase.Richard Grimes was obviously a newer salesperson but listened to pur needs a d respected our choices.
This is the Best Place to buy a car, and to have it serviced! Jenna was my Salesperson; She changed the entire Dynamic of buying a car! Jenna made my experience of car-shopping a fun time! She is an expert, and a wonderful person! She is amazing! As far as the Service Department goes, Brian Moncheck is my Go-To Guy. He is extremely knowledgeable, and he will get the job done. He is always so welcoming, and he will treat you like family. Brian is the guy to see! Lastly, the Lady Hannah at the check-out window is so nice! She is always smiling, always so friendly! Hannah gives great customer service, and that's refreshing when I go to pay. My wait time here is never long, the people here are so nice, I love this place. I'll never go anywhere else! Keep up the good work!
Great prices, great service, and a pleasant atmosphere to deal with buying or leasing a vehicle. Kudos to Brett for his honesty and knowledge and patience.
Welcome to Serpentini Chevrolet Of Westlake
Thank you for making your way to Serpentini Chevrolet Of Westlake, your certified Chevrolet dealer serving drivers throughout Westlake and nearby Cleveland, Avon and Brook Park. At our dealership, you’ll find a solid selection of new Chevrolet models for sale, as well as a carefully inspected lineup of used vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our team can assist with all credit types, even challenging credit situations.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chevrolet technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Serpentini Chevrolet Of Westlake in Westlake today for quality new and used cars, trucks, SUVs and vans, and professional service every step of the way. And if you have any questions for us, you can always get in touch at 440-290-4489.
FULL SERVICE CHEVY DEALER
There are a lot of components that go into being the best Chevy dealership in the Cleveland area, and we work hard to make sure that we provide you with everything that you need. From our incredible selection of new and used vehicles to our certified collision center, we are your number one choice for all things Chevy. We promise to assist you at every step, from finding the right vehicle to securing lease or loan terms that fit your budget. Whether you are new to the Chevrolet brand, or grew up riding around in Chevys, Serpentini Chevrolet Of Westlake is here to make your visit a success.