730 Reviews Found
Confirmed Service Customer
Careful mask wearing was obvious and welcome.
Carol D.
CLEVELAND
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serpentini Chevrolet Of Westlake and we hope to see you again soon! Have a wonderful day!
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Business Response
Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
We're glad to hear that your service was completed in a timely manner and to your satisfaction. We are always more than happy to assist you if you need anything else. Take care!
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Confirmed Sales Customer
Great service. Wonderful staff very kind & helpful. Many Thanks!
Samuel S.
CANTON
Business Response
Thank you for your feedback. We're happy to see that your experience with us was excellent! We hope to be of service to you again! Take care!
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Confirmed Service Customer
Very pleased overall. The individuals working the service desk are excellent.
Kathryn K.
ROCKY RIVER
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Serpentini Chevrolet Of Westlake! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Straight forward and factual. No surprises. Am well satisfied.
Allen D.
LAKEWOOD
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Serpentini Chevrolet Of Westlake and we hope to see you again soon!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
My car was towed into your Dealership. Turns out it needed a new battery. Dave Daerr called &told me about the battery & two other things that needed attention. He also found two items that were under warranty. I feel the car is all set for winter now. The car was done by the end of the day.I was able to pick it up and feel confident that the work was done.
Maureen C.
NORTH OLMSTED
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Great experience all around and helped me understand and manage my new car!
Gilitza D.
CLEVELAND
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
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Confirmed Service Customer
It was suggested that I needed an alignment based on the computer systems analysis and I left with my car pulling to the right. I needed to bring my car back the next day to be corrected and it still isn't 100%
Kelly F.
BAY VILLAGE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Serpentini Chevrolet Of Westlake (440) 899-8888
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
Dropped the Acadia off the night before and Dave called me by 8:10 and said the problem was diagnosed. All ready for pickup at 11:30 am. Super Fast. Acadia runs great! Thanks Serpentini! Thanks Dave!
Jennifer L.
FAIRVIEW PARK
Business Response
Hello, we are glad to hear Dave took such great care of you and your Acadia. We're always happy to help if you ever need anything else! Safe travels!
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Confirmed Sales Customer
Extremely fair deal. Willing to negotiate. Worked to get me into the model I really wanted. Have bought from in the past and will continue to. Thanks so much.
Nicholas H.
BROOKLYN
Business Response
Hi there! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Thanks to Kevin Patterson for making the 2020 Corvette acquisition ordeal as tolerable. His professional and cordial demeanor made the difference between the feeling of outright frustration and confidence in the Serpentini team to make the process work for the customer. Thank you Kevin. Thank you Serpentini team.
Dennis M.
PEORIA
Business Response
Thanks for highlighting some of our staff who provided such excellent service! We'll be sure to pass along your kind comments to Kevin and the team here at Serpentini Chevrolet Of Westlake. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Congratulations on your new Corvette!
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Business Response
Hi there, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I think Brian Moncheck is the greatest. Explains everything. Called me back when I had a concern and immediately scheduled me. However, I continue to be disappointed that the dealership does not take the pandemic serious. Employees walking around without their masks on or wearing them wrong under their chins or noses sitting at their computers, a mere few feet from customers without masks on. This makes me feel unsafe. I have been looking elsewhere to take my car fir service because of this. However I come back because Brian is great.
Stephanie K.
CLEVELAND
Business Response
We appreciate you taking the time to leave us this feedback. Please don't hesitate to give us a call if there's anything we can do to address your concerns.
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Confirmed Service Customer
The experience was excellent customer service and terrific
Frank M.
LORAIN
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hi there, thank you so much for your positive comments about Serpentini Chevrolet Of Westlake! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.