My car was towed into your Dealership. Turns out it needed a new battery. Dave Daerr called &told me about the battery & two other things that needed attention. He also found two items that were under warranty. I feel the car is all set for winter now. The car was done by the end of the day.I was able to pick it up and feel confident that the work was done.
It was suggested that I needed an alignment based on the computer systems analysis and I left with my car pulling to the right. I needed to bring my car back the next day to be corrected and it still isn't 100%
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Serpentini Chevrolet Of Westlake
Thanks to Kevin Patterson for making the 2020 Corvette acquisition ordeal as tolerable. His professional and cordial demeanor made the difference between the feeling of outright frustration and confidence in the Serpentini team to make the process work for the customer. Thank you Kevin. Thank you Serpentini team.
Thanks for highlighting some of our staff who provided such excellent service! We'll be sure to pass along your kind comments to Kevin and the team here at Serpentini Chevrolet Of Westlake. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Congratulations on your new Corvette!
I think Brian Moncheck is the greatest. Explains everything. Called me back when I had a concern and immediately scheduled me. However, I continue to be disappointed that the dealership does not take the pandemic serious. Employees walking around without their masks on or wearing them wrong under their chins or noses sitting at their computers, a mere few feet from customers without masks on. This makes me feel unsafe. I have been looking elsewhere to take my car fir service because of this. However I come back because Brian is great.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.