Customer Reviews

The salesman went above a beyond to make my sale happen the same day

Quick, easy, efficient service.

The Service Advisor was top notch..Very efficient and professional

Joe was very helpful and knowledgeable as usual. He went above and beyond to make sure everything was ok with my truck.

Good

Got right in, got service done and got right out excellent

Melissa Burgess is always a pleasure to deal with, she's efficient and knowledgeable. My Corvette was taken care of promptly and the problem was solved.

Great salesman Ross Guzzo was very easy to work with. He went the extra mile to get me the vehicle I wanted. He returned emails, text and calls very fast. The buying experience working with him made me feel comfortable and relaxed the whole time. He even assisted me to load my personal items into my new vehicle. I contacted him after I purchased the car, and he got right back with me. Awesome person!!!

Well i recently had my vehicle repaired the cost was crazy according to the repair bill the car was in the shop for just over 1 hour and i was charged $567.00 labor im confused. When i tried to ask why no one had an answer for me . Also i asked for a military discount the lady jusy laughed at me i was very upset ���� and left. I have trusted you folks for many years. I will take my business elsewhere.

The wait was ridiculous from wanting the car to a 2 hour wait to sign papers. I wouldn't want anyone I know to sit that long

You asked me to tell you about your "dealership" but I am going to tell you about the "people". Its the people that are making this Westlake dealership what it is. Joe Santora, Bill Mitchell and Larry Kanzig that has made the Westlake dealership what it is. They are great! They are professional! They are knowledgeable, courteous, kind and helpful.

Glad to see same people in place and process smooth since the management transition

My service tech was very good. courteous and well informed.

The professional way it was handle, and the politeness

Had service done. Fixed my tire. Ontime.good job

Great

Very prompt, informative ,service team that cares about the customers needs with the vehicle and doing the job right the 1st time. Thanks again.

Very friendly quick service ����

Courteous, thorough, punctual

Brian Monchak is awesome. He truly looks out for the Customer, considers any inconveniences that the they may going through, and does his best to make matters better. I've been calling on him and walking straight to his desk for as long as I've owned my truck. I do believe he has the Customer service mentality to be the GM of service at one or more of your locations and hope that he gets a shot. Craig Bohl is good also. He and I need to share a fillet sometime;). He'll get that one! Thank you to them both for the help. Sincerely, Dave