761 Reviews Found
Confirmed Service Customer
Dave greeted me and he was very nice. I waited about 1 hour. During that time I had a cup of coffee and watched TV. I will definitely go back there again for service.
Marianne H.
WESTLAKE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service,dept and Joe great as usual. Kevin in sales also stopped to say hello and keep that buyer relationship updated.
Mark H.
LAKEWOOD
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Serpentini Chevrolet Of Westlake
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Confirmed Service Customer
Brian is the best, if there is an award for most excellent tech, it should be The Brian award
Jerrel O.
LORAIN
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Serpentini Chevrolet Of Westlake! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
My sales rep was great. The detailer did a horrible job
Sarah G.
BAY VILLAGE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Confirmed Service Customer
Very informative and will to look into any concerns. Great Job.
Julie M.
PARMA
Business Response
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, we appreciate your positive feedback about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Had the engine oil changed and the experience was excellent. It took 45 minutes tops.
Thomas S.
BAY VILLAGE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
Very pleased with the attention and eagerness to help me with the purchase
Donald M.
CLEVELAND
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Gayle Goodwin was very helpful and made the experience smooth and fun!
Philip B.
LAKEWOOD
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I needed an oil change, but expected the inspection to expose other upkeep needs and it did. The service rep explained what was needed and I approved it. No problems.
John W.
LAKEWOOD
Business Response
Hello, thank you so much for your five star rating! We appreciate you taking the time to leave us this feedback. We hope that you have a great day.
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Confirmed Service Customer
I took my vehicle in for service due to a bulletin I had received. Bryan Monchak is the only person that I see for service. He keeps me updated, lets me know the options I have and checks in frequently while they are working on my vehicle. However, I did notice when I was in the past time, that the service manager was rude to the employees. I witnessed a female employee knock on his door, which was already open, & he didn't even turn around or acknowledge her. She began to speak & he still did not face her or give his attention to her. He also did this to 2 other gentlemen. He never looked up at them either. Maybe he was having a bad day, but I felt bad for the employees being treated that way by their superior. I hope to not have any issues with my vehicle, but it is always nice to see the people in the service department! I have been going here for many years & it's nice to see the smiles from them when I do come in!
Craig F.
BROADVIEW HTS
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Confirmed Service Customer
David always show great customer service to me at Serpentini in Westlake
Frank M.
LORAIN
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Serpentini Chevrolet Of Westlake! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate your positive review about your recent experience with us! Thank you again for choosing Serpentini Chevrolet Of Westlake and we hope to see you again.
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Confirmed Service Customer
Did everything I asked and got it done quickly.
Richard G.
CLEVELAND
Business Response
It is great to hear everything was done quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Very friendly and informative. I was in and out quickly and felt safe in their waiting area.
Howard J.
LAKEWOOD
Business Response
Hi, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The service man Dave was very helpful & nice. Took care of everything that I needed.
Erika C.
SHEFFILD LAKE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Friendly, knowledgeable staff. Service performed expeditiously. Comfortable waiting room.
Mary D.
AVON LAKE
Business Response
Hello, we're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Serpentini Chevrolet Of Westlake
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Business Response
Hello, thank you so much for your five star rating! We appreciate you taking the time to leave us this feedback. We hope that you have a great day.