Great salesman Ross Guzzo was very easy to work with. He went the extra mile to get me the vehicle I wanted. He returned emails, text and calls very fast. The buying experience working with him made me feel comfortable and relaxed the whole time. He even assisted me to load my personal items into my new vehicle. I contacted him after I purchased the car, and he got right back with me. Awesome person!!!
Well i recently had my vehicle repaired the cost was crazy according to the repair bill the car was in the shop for just over 1 hour and i was charged $567.00 labor im confused. When i tried to ask why no one had an answer for me . Also i asked for a military discount the lady jusy laughed at me i was very upset ���� and left. I have trusted you folks for many years. I will take my business elsewhere.
You asked me to tell you about your "dealership" but I am going to tell you about the "people". Its the people that are making this Westlake dealership what it is. Joe Santora, Bill Mitchell and Larry Kanzig that has made the Westlake dealership what it is. They are great! They are professional! They are knowledgeable, courteous, kind and helpful.
Brian Monchak is awesome. He truly looks out for the Customer, considers any inconveniences that the they may going through, and does his best to make matters better. I've been calling on him and walking straight to his desk for as long as I've owned my truck. I do believe he has the Customer service mentality to be the GM of service at one or more of your locations and hope that he gets a shot. Craig Bohl is good also. He and I need to share a fillet sometime;). He'll get that one! Thank you to them both for the help. Sincerely, Dave