Hi, congratulations on your new vehicle! We're pleased to know Ross was able to really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to assist. Have a great day!
First impressions! As I walked to the door a gentlman held the door, as we entered he said Hi Im Sam welcome to Serpantini! Is there something i can help you with? I didnt care if he was a salesman or not, that was who i was going to deal with! No pressure, he walked me through everything buy asking me what "I" wanted. I got the car that i wanted and everyone else was great as well, but Sam will definatly be recomended! Thanks Sam!
Hi there, thank you so much for your positive comments about Serpentini Chevrolet Of Westlake! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
This was my first car purchase ever and Sam was amazing at helping me pick the right car for me! The whole team was amazing. I would definitely recommend this dealership. My grandpa worked for the Chevy plant and he would be very proud of me for keeping the Chevy Family going!
Hi, congratulations on your new vehicle! We're pleased to know our team was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to assist. Have a great day!
Ross did a great job and so did Gina. Everything went smoothly and very quickly. I felt that this was the best car shopping experience that I have had in many years. You have a great inventory and the car prices are wonderful. I am very happy. Thank you.
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
I know I was overcharged. I had always trusted they would be fair but after getting estimates from others I will not return. I bought all 4 cars here , thought I was treated fairly but after this I have my doubts
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 899-8888 to discuss your concerns, as your satisfaction is of utmost importance to us.
I had gotten a flat tire the day before and had to have AAA put the donut on it. I was able to get an appointment the next day with your service department to have the tire patched. And they did it in under an hour!
Our overall experience was good. We are pleased with the new vehicle (Chevrolet Bolt EV 2020). The price was fair (essentially, MSRP for the new vehicle minus 8500 Chevrolet cash) and financing was reasonable (market rate). Our salesperson (Robert) was kind and by no means pushy, and he has been attentive in making sure we are satisfied with our purchase. I appreciate his help with correcting the issue with the Onstar/MyChevrolet app and keeping in touch via text. His follow-up service has been great. We were somewhat frustrated the first day when we were not initially presented with 'out-the-door' pricing on the vehicle. Only being presented with possible payments at a 9-10% interest rate at first was confusing and frankly overwhelming. We appreciate Kevin and Robert presenting us with clearer pricing/cost info when asked. We believe the overall knowledge of staff regarding the Bolt EV could have been better. There was some confusion regarding the difference between trims and the Driver's Confidence packages, which was eventually rectified. We appreciate Westlake bringing up the desired vehicle from Strongsville to meet our requests.
Hi, congratulations on your new vehicle! We're pleased to know our team was able to really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to assist. Have a great day!
Dave took great care of me and was very helpful and accommodating!! I came in for a tire that kept losing air and there was a screw near the side wall of the tire. He had the technicians put the spare on and ordered a replacement, had it mounted and balanced so I just had to come back for thirty minutes the next day.
Congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!